S-Commerce
With the speed of life increasing day by day availability of the spare time is getting reduced. In spite of such a phenomenal growth in the service industry, there is limited machinery in place to dispense these services. This has created lot of hardships in availing these services. Long queues, distant locations of collection points, cumbersome time schedules, erratic modes of actions and delivery push the consumers to the line of frustration. After spending lots of time, money & energy often consumer ends up in getting substandard services. Service industry has to be complimented with prompt customer service and be rewarded by customer satisfaction. But, when it comes to service delivery in current scenario, customer satisfaction and convenience are far fetched from them.

There are some organized players who are trying to reach out to the customers in order to offer them the convenience; however their efforts are limited as they operate within specific verticals. E-Commerce has helped reducing the drudgery to some extent. However only 3% of the population can enjoy this luxury due to lack of internet penetration or limited options of payment modes.

The only solution to these problems is “S-Commerce”. It is defined as aggregation & commoditization of the services and dispensing the same in most convenient form to the consumer. “S-Commerce” the buzz word in the industry is set to revolutionize the service industry.